General terms of sale
Last updated · 11 November 2026
These terms govern services booked through Khidmati from independent providers.
Purpose and role of Khidmati
Khidmati provides a catalogue and request, quote, booking and follow-up tools, subject to availability. The chosen professional performs the service. The payment journey remains in test mode, without real money collection.
Order: booking or quote
Depending on the trade, customers choose a service and slot or request a quote with useful information. Sending is confirmed only upon server receipt. Test mode does not constitute real payment or financial confirmation of an order.
Price
The total price is shown tax-inclusive in Moroccan dirhams (MAD) before any payment. For quotes, only the amount accepted by the customer applies.
Secure payment and escrow
Online payment and escrow are in TEST mode, without real money. Real use requires a merchant contract and verified activation. Do not use a real card in a test journey. Khidmati does not store full card numbers.
Platform commission
The model provides for a 5% tax-inclusive commission on the total price of each completed job, with no mandatory subscription. Direct enquiries and declined quotes are free. No real money collection or payout is active in the test payment journey.
Execution and proof of completion
At the end of the intervention, the provider submits through the app a photographic proof of the completed work with a closing note. This proof is shown to the customer.
Approval, refusal and arbitration
Customers may approve the work or explain a problem. Khidmati reviews the documented evidence. These actions move no real money in test mode; financial cancellation or reimbursement must not be assumed without payment-provider confirmation.
Cancellation
Applicable cancellation rules must be presented before a booking is confirmed. A cancellation request requires a server response. Test mode involves no real payment or refund.
Liability
Professionals are responsible for the accepted service, and customers for the information and access they provide. Khidmati supplies technical tools and helps review documented problems. No real escrow or refund guarantee is made during test mode.
Complaints and mediation
Complaints are sent to info@khidmati.ma with the order reference. Amicable resolution is sought before competent courts are seized.
Governing law
These terms are governed by Moroccan law. Failing amicable resolution, competent Moroccan courts have jurisdiction.
A question about an order?
Write to us with your booking reference: contact@ihyinspiration.net